Support

Need help with Lilica, spotted a problem, or have a question about your account or subscription? We're happy to help.

We aim to reply within a few working days.

In the app

Lilica also has built-in help you can reach any time from Settings:

How to use Lilica - guides and tips.
FAQ - answers to common questions.
Suggest a feature - tell us what would help.
Contact - reach us directly.

Managing your subscription

Lilica subscriptions are billed through the Apple App Store or Google Play. To view, change or cancel your subscription, use your device's own subscription settings (Settings > [your name] > Subscriptions on iPhone, or the Google Play app's Subscriptions section on Android).

Delete your account and data

In the app, go to Settings > Privacy & data > Delete account. This permanently removes your account and personal data, including care space details, records, contacts and attachments you've added.

If you don't have the app installed, you can request the same thing by emailing admin@luxfordinteractive.com from the email address on your account. We'll confirm your account and delete it within a few working days.

Where you're part of a shared care space with other Care Circle members, deletion may preserve minimal historical attribution (for example, "a member" performed an action) while removing your live account identity, so that other people's own records remain intact. See our Privacy Policy for full detail.